Sparkle Auto Spa ("Sparkle Auto Spa", "we", "us", or "our") operates this online platform and provides services related to car washing, detailing, and maintenance. This policy describes how we collect, use, and protect your personal information when you interact with our site or use our services. We are committed to protecting your privacy and handling your information transparently and securely, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

Information We Collect

We collect personal information you voluntarily provide to us when you interact with our site or services. This may include:

• Contact details such as your name and phone number.
• Information necessary to schedule or provide services, such as details about your vehicle (make, model, registration number) and preferred service type (e.g., Exterior Hand Wash, Full Detailing).
• Information you provide when you communicate with us, such as inquiries or feedback.
• Payment information when you make a purchase or booking for services.

We may also automatically collect certain information when you visit our site, including:

• Technical information such as IP address, browser type, operating system, and device information.
• Usage data such as pages visited, links clicked, and time spent on our site.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, and maintain our services, including scheduling and performing requested car wash and detailing services.
• To process transactions and manage payments for services rendered.
• To communicate with you, respond to your inquiries, and provide customer support.
• To send you service-related communications, such as appointment reminders or updates.
• To improve our services, site functionality, and customer experience.
• To understand how our site is used and analyze trends to enhance its effectiveness.
• For internal business purposes, such as data analysis, audits, and fraud prevention.
• To comply with legal obligations and enforce our terms and conditions.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information with trusted third-party service providers who assist us in operating our business and providing our services. These providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them. Examples include payment processors, IT support services, and scheduling software providers.

We may also disclose your information if required by law or in response to valid requests by public authorities (e.g., a court order or government request).

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, subject to the acquiring entity agreeing to protect your information in a manner consistent with this privacy policy.

Data Security

We implement appropriate technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your information, we will securely dispose of it.

Your Data Protection Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request erasure of your personal information.
• Object to the processing of your personal information.
• Request restriction of processing your personal information.
• Request data portability.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with a supervisory authority.

To exercise these rights, please contact us using the contact details provided below. We may need to verify your identity before responding to your request.

Cookies and Tracking Technologies

Our site may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our site may become inaccessible or not function properly.

Third-Party Links

Our site may contain links to third-party websites or services that are not operated by us. This privacy policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. The revised policy will be effective when posted on our site. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or our data practices, you can contact us at:

Sparkle Auto Spa
Shop No. 7,
Link Road,
Near Andheri West Station,
Mumbai, Maharashtra, 400053
India